Business Strategy:
Our business strategy
is centered on superior execution and comes together around:
·
Outstanding leadership
·
Committee people
·
Quality processes
·
Embedded values
A key component of the
strategy is BEHPACO customer service model which, is built on three
Cornerstones: having a deep understanding of customers and their needs;
providing value-adding solutions; and building long-term relationships with
customers. At the end of the day it’s all about how well we execute all this.
This is where the service-profit chain comes in – it establishes the
relationship between our internal practices and employee commitment, customer
satisfaction and loyalty, profitability and value creation. We strongly believe
that the only way to sustainability deliver value across our
businesses is through the service-profit chain. We can draw a straight line
between making superior customer service second nature and sustainable profit
growth.
Key to achieving our
strategy, and what makes our operating model distinctive, is the quality of our
people and their passion for our company, our business and our customers. In
simple terms, the strategy is all about driving our vision: helping people
achieve their financial aspirations.
Corporate responsibility
and the business strategy:
Describing what
corporate responsibility means can be a challenge because it is no one thing
and cuts across every aspect of our business. However, the essence is simple –
it means doing business in a way that not only meets our profit imperatives,
but also fulfills the community’s expectations for socially and
environmentally responsible behavior.
From a strategic point
of view, our objective is to drive shareholder value through our existing
business strategy; that is to positively impact the employee and customer
components of our service-profit model; and to develop business opportunities
through new sustainability-linked products and services.
We also aim to
maximize intangible value over the medium term – to build the real drivers of
capacity, performance and value within BEHPACO. This includes an improved
reputation and social license to operate; reducing regulatory and other
operational risks; enhancing operational efficiency; and strengthening our
innovation and creativity.
Our Values:
We believe we will be
successful if our clients are successful.
Solving the hardest
problems requires the best people. We think that the best people will be drawn
to the opportunity to work on the hardest problems. We build our firm around
that belief. These two parts of our mission reinforce each other and make our
firm strong and enduring.
We are a values-driven
organization. For us this means to always:
·
Put the client’s interest ahead of our own
This means we deliver
more value than expected. It doesn’t mean doing whatever the client asks.
·
Behave as professionals
Uphold absolute
integrity. Show respect to local custom and culture, as long as we don’t
compromise our integrity.
·
Keep our client information confidential
We don’t reveal
sensitive information. We don’t promote our own good work. We focus on making
our clients successful.
·
Tell the truth as we see it
We stay independent
and able to disagree, regardless of the popularity of our views or their effect
on our fees. We have the courage to invent and champion unconventional
solutions to problems. We do this to help build internal support, get to real
issues, and reach practical recommendations.
We operate as one
firm. We maintain consistently high standards for service and people so that we
can always bring the best team of minds from around the world—with the broadest
range of industry and functional experience—to bear on every engagement.
Philosophy:
It is a private trading firm founded in 2007 providing its customers with
import, export, investment management and product management services for a
wide range of products in electrical, mechanical, instrumentation, automation
and tools. We believe that honesty, wisdom, enthusiasm, restlessness,
discipline and loyalty have been the most powerful tools developed and
maintained the trust of our clients which is the greatest value among our
assets so far achieved.
Our trading group and leaders are continuously seeking new opportunities for
growth that occurs in a structured team work, integrity, and respect.
Every client of BEHPACO is a valued member of our group and we take pride in
knowing we provide the highest level of support for our customers.
Our ongoing commitment to technology and training has enabled us to define a
new level of standard for customer oriented businesses to help them to enhance
their careers and to navigate them through their needs.
We have the honor to announce that every customer of BEHPACO’s is treated as a
partner and we are certain that this partnership will become deeper as the time
passes by.
BEHPACO brings together valuable capabilities to all of its clients, not only
applying talents and experiences but also by believing in a partnership with
all its customers.
We have adopted such a strategy according to which we will remain a loyal
partner to our clients as long as they wish.
This partnership starts by purchasing any product of ours even as cheap as a
small sensor or inquiring any service of ours even as negligible as a quick
consultation over a short phone call.
No matter how big or small the project is, our deep-set culture of commitment
and authenticity will result supreme confidence and comfort for our customers
and shall secure our business in the market more than any other strength can
do.
We are there with our clients, passing across technical challenges, assisting
them to strategize and structure the most feasible, functional, cost effective
and successful solutions.
We never stop improving our services, including development methodologies, engineering
practices, management techniques and QA standards to enhance our team’s
capabilities and increase customer satisfaction.
We do hope that you will like our wide range of services and will decide to
become one of our satisfied clients.
Trust us! We deserve your trust as much as you deserve our professional
services.
Vision Statement:
Our Vision is to be on edge of technology and a leading
provider of high tech turnkey procurement solutions for the IRAN and MENA
countries.
Mission Statement:
Our commitment to supporting and adding value for our
customers drives everything we do.
We deliver innovative solutions to facilitate our customer's
success in the global marketplace and, most importantly, we provide our
customers with confidence.
By leveraging our local service and global network, we
enable our customers to dedicate their primary energies to their core business
activities. We offer comprehensive programs and services which draw on our
industry specific knowledge and technical expertise. At BEHPACO, and as individuals, we:
Value trust and personal responsibility;
Act with integrity, honesty and respect;
Deliver excellent services which add value to our customer's
business;
Focus on continual growth and outstanding performance;
Strive to create a trusted work environment;
Value each employee’s contribution toward achieving our
business objectives.
Promote a culture where motivated customer-oriented
employees can flourish, experience professional fulfillment and reach their
highest potential;
Respect diverse perspectives, experiences and traditions as
essential.
Our commitment to delivering outstanding results through
sound and thorough financial practices, superior profitability, stable growth
and well-known Local company will enable us to fulfill our mission while
increasing sustainable shareholder value.